New Year's SaleUp to 40% OffShop Sale

Customer Service

How do I contact Balsam Hill?

Call us toll-free at 888-626-0965. Our customer support specialists are available at the following times:

  • Monday - Tuesday: 5am-7pm PT, 8am-10pm ET
  • Wednesday, December 31st: 5am-5pm PT, 8am-8pm ET
  • Thursday, January 1st: Closed
  • Friday - Sunday: 5am-7pm PT, 8am-10pm ET

Live chat is available during these hours:

  • Monday - Tuesday: 5am-7pm PT, 8am-10pm ET
  • Wednesday, December 31st: 5am-5pm PT, 8am-8pm ET
  • Thursday, January 1st: Closed
  • Friday - Sunday: 5am-7pm PT, 8am-10pm ET

Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

How can we help you?

Please fill out the details below so we can better assist you.

*Required field

Phone

*Reason for contacting us:
(Select one)

By providing your personal information, you agree to Balsam Hill’s Terms and Conditions and Privacy Policy .