Orders by Phone
If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call us at 888-626-0965. We look forward to speaking with you.
Returns
If your product is eligible for return, please contact customer service and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $90 Canadian Dollars per box.
Balsam Hill Return Center
Balsam Hill c/o Flexe Toronto
11400 Steeles Avenue
East Milton, Ontario L0P 1E0
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.
Careers at Balsam Brands
For information on opportunities to join the Balsam Brands team, please see our Jobs Page, our LinkedIn Page, or email us.
